Shipping & Returns Policy

Order Processing

  • Orders are processed Monday to Friday

  • Orders placed before 2 PM will be processed same day

  • Orders placed after 2 PM will be processed next working day

  • Orders placed on weekends will be processed the following Monday

Tracking

  • Tracking number provided via email once order ships

  • Track your order through your account dashboard

  • Contact customer service if tracking information isn't received within 48 hours

Delivery Issues

  • Undelivered packages will be returned to our warehouse

  • We'll contact you if there are any delivery issues

  • Please ensure shipping address is correct at checkout

  • We are not responsible for delays due to customs

Additional Information

  • We do not ship to PO boxes

  • Signature may be required upon delivery

  • Contact us at for shipping queries

  • During peak periods and holidays, delivery times may be extended

All delivery times are estimates and not guaranteed. Epoch is not responsible for any customs duties or import taxes that may apply to international orders.

Return Window

  • You have 14 days from receiving your order to initiate a return

  • Items must be unworn, unwashed, and have all original tags attached

  • Original packaging must be included where possible

Eligible Items

  • All full-priced items

  • Sale items (excluding items marked as "Final Sale")

  • Items must be in original condition with no signs of wear, damage, or alteration

Non-Returnable Items

  • Underwear and swimwear (for hygiene reasons)

  • Face masks

  • Jewelry (unless faulty)

  • Items marked as "Final Sale"

  • Items that show signs of wear or use

Return Process

  1. Email customer service at [insert email] with your order number

  2. We'll send you a return form and return label

  3. Package your item(s) securely with the completed return form

  4. Attach the return label and drop off at your nearest post office

Refunds

  • Refunds will be issued to the original payment method

  • Processing time: 5-7 working days after we receive your return

  • Original shipping costs are non-refundable unless items are faulty

  • Return shipping costs are the responsibility of the customer (except for faulty items)

Faulty Items

  • Faulty items can be returned within 30 days of receipt

  • We will cover return shipping costs for faulty items

  • Please provide clear photos of the fault when contacting customer service

  • Replacements will be offered subject to availability

International Returns

  • International customers are responsible for return shipping costs

  • Please note that import duties and taxes are non-refundable

  • Return shipping times may vary by country

Exchange Policy

  • We do not offer direct exchanges

  • Please return your item for a refund and place a new order for the desired item

For any queries regarding returns, please contact our customer service team at [insert email].

Epoch reserves the right to refuse returns that do not meet our policy requirements.